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Salary comparison

Public Safety Telecommunicators vs. Customer Service Representatives: Who Earns More?

Public Safety Telecommunicatorss out-earn Customer Service Representativess by $8K a year at the national median, per BLS OEWS May 2025. Public Safety Telecommunicatorss land at $53,040 and Customer Service Representativess at $44,770. The education gap is real: public safety telecommunicator programs typically require high school diploma or equivalent, while customer service representatif programs require high school diploma or equivalent. Top-paying state for Public Safety Telecommunicatorss is California ($80,120); for Customer Service Representativess it's Washington ($50,330).

Public Safety Telecommunicators
Customer Service Representatives
Median salary
$53,040
$44,770
Hourly rate
$25.5/hr
$21.53/hr
Entry level (10th %)
$37,320
$31,750
Senior level (90th %)
$79,830
$63,590
Education required
High school diploma or equivalent
High school diploma or equivalent
U.S. employment
102,500
2,595,750
Job growth (10-year)
N/A
-5%
Category
Office & Admin
Office & Admin
Top-paying state
California
Washington

Pay by state

States where both occupations have BLS data, sorted by Public Safety Telecommunicators median pay.

State
Public Safety Telecommunicators
Customer Service Representatives
California
$80,120
$49,560
Washington
$78,850
$50,330
Oregon
$71,980
$47,450
Minnesota
$66,550
$48,800
Colorado
$63,520
$47,540
Connecticut
$62,410
$48,090
Massachusetts
$61,720
$49,120
New York
$61,450
$48,000
Vermont
$59,470
$47,500
New Jersey
$59,240
$47,740
District of Columbia
$59,080
$48,250
Rhode Island
$58,310
$47,550
New Hampshire
$58,240
$47,300
Maine
$57,250
$47,160
Delaware
$53,140
$48,190

Source: BLS OEWS May 2025. Highlighted value is higher in each row.

Common questions

Who earns more, Public Safety Telecommunicatorss or Customer Service Representativess?

Public Safety Telecommunicatorss earn more nationally. The median is $53,040 for Public Safety Telecommunicatorss versus $44,770 for Customer Service Representativess, a difference of $8K. Per BLS OEWS May 2025.

Which has better job growth, Public Safety Telecommunicators or Customer Service Representatives?

BLS Employment Projections data is not available for one or both occupations. Check the individual career pages for current outlook figures.

Which requires more education, Public Safety Telecommunicators or Customer Service Representatives?

Public Safety Telecommunicators typically requires high school diploma or equivalent. Customer Service Representatives requires high school diploma or equivalent. Education requirements vary by employer and state licensing board.

Where do Public Safety Telecommunicatorss get paid the most?

California is the top-paying state for Public Safety Telecommunicatorss at $80,120/year, per BLS OEWS May 2025. Major metro areas within that state typically pay even more than the state average.

How does Public Safety Telecommunicators vs. Customer Service Representatives pay differ by state?

The gap varies significantly by state. In California, Public Safety Telecommunicatorss earn $80,120 vs. $49,560 for Customer Service Representativess. See the state comparison table on this page for the full picture.

Full Public Safety Telecommunicators salary breakdownView →Full Customer Service Representatives salary breakdownView →Best cities for Public Safety Telecommunicatorss by take-home payExplore →Best cities for Customer Service Representativess by take-home payExplore →How to become a public safety telecommunicatorsGuide →How to become a customer service representativesGuide →