Cargo and Freight Agents vs. Customer Service Representatives: Who Earns More?
Cargo and Freight Agents out-earn Customer Service Representatives by $7K a year at the national median, per BLS OEWS May 2025. Cargo and Freight Agents land at $52,260 and Customer Service Representatives at $44,770. The education gap is real: cargo and freight agent programs typically require high school diploma or equivalent, while customer service representatif programs require high school diploma or equivalent. Top-paying state for Cargo and Freight Agents is District of Columbia ($76,250); for Customer Service Representatives it's Washington ($50,330).
Pay by state
States where both occupations have BLS data, sorted by Cargo and Freight Agents median pay.
Source: BLS OEWS May 2025. Highlighted value is higher in each row.
Common questions
Who earns more, Cargo and Freight Agents or Customer Service Representatives?
Cargo and Freight Agents earn more nationally. The median is $52,260 for Cargo and Freight Agents versus $44,770 for Customer Service Representatives, a difference of $7K. Per BLS OEWS May 2025.
Which has better job growth, Cargo and Freight Agents or Customer Service Representatives?
Cargo and Freight Agents has the better 10-year outlook at 8.5% projected growth, compared to -5.5% for the other field. Both are from BLS Employment Projections.
Which requires more education, Cargo and Freight Agents or Customer Service Representatives?
Cargo and Freight Agents typically requires high school diploma or equivalent. Customer Service Representatives requires high school diploma or equivalent. Education requirements vary by employer and state licensing board.
Where do Cargo and Freight Agents get paid the most?
District of Columbia is the top-paying state for Cargo and Freight Agents at $76,250/year, per BLS OEWS May 2025. Major metro areas within that state typically pay even more than the state average.
How does Cargo and Freight Agents vs. Customer Service Representatives pay differ by state?
The gap varies significantly by state. In District of Columbia, Cargo and Freight Agents earn $76,250 vs. $48,250 for Customer Service Representatives. See the state comparison table on this page for the full picture.