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Insurance Claims and Policy Processing Clerks vs. Customer Service Representatives: Who Earns More?

Insurance Claims and Policy Processing Clerkss out-earn Customer Service Representativess by $4K a year at the national median, per BLS OEWS May 2025. Insurance Claims and Policy Processing Clerkss land at $49,230 and Customer Service Representativess at $44,770. The education gap is real: insurance claims and policy processing clerk programs typically require high school diploma or equivalent, while customer service representatif programs require high school diploma or equivalent. Top-paying state for Insurance Claims and Policy Processing Clerkss is New Hampshire ($60,650); for Customer Service Representativess it's Washington ($50,330).

Insurance Claims and Policy Processing Clerks
Customer Service Representatives
Median salary
$49,230
$44,770
Hourly rate
$23.67/hr
$21.53/hr
Entry level (10th %)
$37,560
$31,750
Senior level (90th %)
$73,590
$63,590
Education required
High school diploma or equivalent
High school diploma or equivalent
U.S. employment
214,260
2,595,750
Job growth (10-year)
N/A
-5%
Category
Office & Admin
Office & Admin
Top-paying state
New Hampshire
Washington

Pay by state

States where both occupations have BLS data, sorted by Insurance Claims and Policy Processing Clerks median pay.

State
Insurance Claims and Policy Processing Clerks
Customer Service Representatives
New Hampshire
$60,650
$47,300
Washington
$60,220
$50,330
New Jersey
$59,810
$47,740
Connecticut
$59,760
$48,090
Maine
$58,890
$47,160
Colorado
$58,660
$47,540
Minnesota
$58,030
$48,800
New York
$57,790
$48,000
California
$56,800
$49,560
Massachusetts
$52,910
$49,120
Oregon
$50,890
$47,450
Delaware
$49,990
$48,190
Vermont
$49,260
$47,500
Wisconsin
$49,170
$46,970
Illinois
$48,440
$46,130

Source: BLS OEWS May 2025. Highlighted value is higher in each row.

Common questions

Who earns more, Insurance Claims and Policy Processing Clerkss or Customer Service Representativess?

Insurance Claims and Policy Processing Clerkss earn more nationally. The median is $49,230 for Insurance Claims and Policy Processing Clerkss versus $44,770 for Customer Service Representativess, a difference of $4K. Per BLS OEWS May 2025.

Which has better job growth, Insurance Claims and Policy Processing Clerks or Customer Service Representatives?

BLS Employment Projections data is not available for one or both occupations. Check the individual career pages for current outlook figures.

Which requires more education, Insurance Claims and Policy Processing Clerks or Customer Service Representatives?

Insurance Claims and Policy Processing Clerks typically requires high school diploma or equivalent. Customer Service Representatives requires high school diploma or equivalent. Education requirements vary by employer and state licensing board.

Where do Insurance Claims and Policy Processing Clerkss get paid the most?

New Hampshire is the top-paying state for Insurance Claims and Policy Processing Clerkss at $60,650/year, per BLS OEWS May 2025. Major metro areas within that state typically pay even more than the state average.

How does Insurance Claims and Policy Processing Clerks vs. Customer Service Representatives pay differ by state?

The gap varies significantly by state. In New Hampshire, Insurance Claims and Policy Processing Clerkss earn $60,650 vs. $47,300 for Customer Service Representativess. See the state comparison table on this page for the full picture.

Full Insurance Claims and Policy Processing Clerks salary breakdownView →Full Customer Service Representatives salary breakdownView →Best cities for Insurance Claims and Policy Processing Clerkss by take-home payExplore →Best cities for Customer Service Representativess by take-home payExplore →How to become a insurance claims and policy processing clerksGuide →How to become a customer service representativesGuide →