Salary comparison

Switchboard Operators, Including Answering Service vs. Customer Service Representatives: Salary Comparison (2026)

Switchboard Operators, Including Answering Services earn a median salary of $38,370/year, while Customer Service Representativess earn $42,830/year - a difference of $4,460. Customer Service Representativess earn more on average. Both salaries are based on national BLS data.

Switchboard Operators, Including Answering Service

Customer Service Representatives

Median salary

$38,370

$42,830

Hourly rate

$18.45/hr

$20.59/hr

Entry level (10th %)

$29,820

$30,690

Senior level (90th %)

$60,940

$62,730

Education required

Varies

U.S. employment

35,730

2,725,930

Job growth (10-year)

N/A