Switchboard Operators, Including Answering Service: Salary, Education, and Career Path (2026)
The U.S. has 35,730 switchboard operators, including answering services, and they earn a median of $38,370/year. The range runs from $30K to $61K. Hawaii pays the most.
What it takes
The BLS lists the typical education for this role as varies by employer.
Entry-level switchboard operators, including answering services start around $30K. The gap between that and the median ($38K) is where experience, certifications, and location make the difference.
Top earners clear $61K, but that's the 90th percentile. Getting there usually takes a decade or more of experience, the right credentials, and being in a high-paying market.
Salary progression
Highest paying states
| State | Median salary | Employment |
|---|---|---|
| Hawaii | $57K | 370 |
| District of Columbia | $55K | 200 |
| California | $49K | 7,170 |
| Oregon | $49K | 360 |
| Minnesota | $48K | 340 |
| Washington | $46K | 360 |
| New York | $45K | 2,070 |
| Maine | $42K | 110 |
| Montana | $42K | 40 |
| Utah | $41K | 110 |
Frequently asked questions
How much does a switchboard operators, including answering service make?▼
The median switchboard operators, including answering service salary in the United States is $38,370 per year ($18/hour). Entry-level positions start around $29,820, while experienced professionals earn up to $60,940.
What education do you need to become a switchboard operators, including answering service?▼
The BLS lists the typical entry-level education as varies by employer. State licensing or certification requirements vary, so check your state's board for specifics.
What is the job outlook for switchboard operators, including answering services?▼
Check the Bureau of Labor Statistics Occupational Outlook Handbook for the latest employment projections for switchboard operators, including answering services.
What are the highest paying states for switchboard operators, including answering services?▼
The highest paying states for switchboard operators, including answering services are Hawaii ($57,220), District of Columbia ($55,140), California ($49,460), Oregon ($49,440), Minnesota ($48,280). Salaries vary significantly by location due to cost of living and local demand.