Customer Service Representatives Salary in Rochester, NY
Customer Service Representatives in Rochester, NY make a median of $44,100 a year, or about $21.2 an hour. The range runs from $34K at the entry level to $62K for experienced workers. Adjusted for local prices (RPP 97.03), that's roughly $45,450 in purchasing power. A 2-bedroom apartment runs $1,573/month — about 51.7% of take-home, which is tight.
AffordMap analysis of BLS Occupational Employment and Wage Statistics (latest release, May 2024)
So what does $44K get you in Rochester?
About customer service representatives
Compensation breakdown
Annual earnings by percentile, Rochester, NY
Entry-level customer service representatives (10th percentile) start around $34K. Mid-career wages sit at $44K.Top earners bring in $62K or more - a $28K spread from bottom to top.
Customer Service Representatives pay across states
Median income ranked highest to lowest, compared to the national figure
| State | Median salary | vs. national | Employment |
|---|---|---|---|
| District of Columbia | $49K | +15% | 7,020 |
| Washington | $49K | +15% | 44,880 |
| Massachusetts | $48K | +12% | 54,660 |
| New York | $48K | +12% | 145,100 |
| California | $48K | +12% | 183,350 |
| Minnesota | $47K | +11% | 59,170 |
| Connecticut | $47K | +10% | 28,140 |
| New Hampshire | $47K | +10% | 12,560 |
| New Jersey | $47K | +9% | 64,950 |
| Rhode Island | $46K | +9% | 8,260 |
| Delaware | $46K | +8% | 7,360 |
| Oregon | $46K | +8% | 22,940 |
| Vermont | $46K | +8% | 2,910 |
| Wisconsin | $46K | +7% | 55,100 |
| Maine | $45K | +6% | 7,500 |
Track customer service representatives salary changes
BLS updates this data quarterly. We'll email you when Rochester numbers change.
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Frequently asked questions
How much do customer service representatives make in Rochester, NY?
The median is $44,100 a year - that works out to about $21.2 an hour. The range is wide: entry-level workers start around $33,790, and experienced customer service representatives can clear $62,050. These are BLS numbers, based on employer-reported data, not self-reported surveys.
Is $44K enough to live in Rochester?
On that salary, you'd take home roughly $2,971/month after taxes. A 2-bedroom here rents for about $1,573/month (HUD Fair Market Rent), which eats 52.9% of your paycheck. That's above the 30% rule of thumb - housing will be a stretch at the median salary, though you can manage with roommates or a smaller place.
How far does a customer service representatives salary go in Rochester?
Rochester has a Regional Price Parity of 97.03 (100 is the national average). That's below average - your money stretches further here than the raw salary number suggests. After cost-of-living adjustment, the median customer service representatives salary is worth about $45,450 in national-average purchasing power.
Where do customer service representatives get paid the most?
The table above ranks every state by median pay for this role. Keep in mind that the highest-paying states tend to have the highest costs of living, so the top salary doesn't always mean the most money in your pocket.