Customer Service Representatives Salary
Customer Service Representatives in New York-Newark-Jersey City, NY-NJ make a median of $49,590 a year, or about $23.84 an hour. The range runs from $37K at the entry level to $77K for experienced workers. Prices run high here (RPP 112.56), so that salary is closer to $44,057 in real purchasing power. A 2-bedroom apartment runs $2,910/month, about 85% of take-home, which is tight.
So what does $50K get you in New York-Newark-Jersey City?
Groceries, utilities, transportation, and healthcare scaled from national averages by New York-Newark-Jersey City’s Regional Price Parity (112.56). Rent from HUD Fair Market Rents. Taxes estimated for single filer, standard deduction. * Healthcare is the employee-paid share only (premiums + out-of-pocket). Actual costs vary by coverage type: employer-sponsored, ACA marketplace, or uninsured.
About customer service representatives
Sponsored links, AffordMap may earn a commission at no cost to you. Learn more
What this looks like in New York-Newark-Jersey City
New York-Newark-Jersey City sits well above the national pay line for customer service representatives, local pay runs about 11% higher than the U.S. median of $45K. The catch: housing math doesn't keep up. A 2-bedroom at the HUD median rents for $2,910/month, which is 87.8% of the median worker's take-home, past the 30% guideline most planners use. Cost-of-living overall is 13% above the national average (BEA RPP 112.56), so groceries and services cost more too. The pay premium is real, but so are the offsets.
Compared to nearby metros
Median pay for customer service representatives in metros near New York-Newark-Jersey City, adjusted for local cost of living.
| Metro | Median pay | COL-adjusted |
|---|---|---|
| Buffalo-Cheektowaga | $46K | $47K |
| Rochester | $45K | $46K |
| Albany-Schenectady-Troy | $45K | $46K |
| Syracuse | $45K | $47K |
COL-adjusted = median salary ÷ (BEA Regional Price Parity ÷ 100). Expresses purchasing power in national-average dollars.
Compensation breakdown
Annual earnings by percentile, New York-Newark-Jersey City, NY-NJ
Entry-level customer service representatives (10th percentile) start around $37K. Mid-career wages sit at $50K. Top earners bring in $77K or more, a $40K spread from bottom to top.
Customer Service Representatives pay across states
Median income ranked highest to lowest, compared to the national figure
View Customer Service Representatives salary in all states
| State | Median salary | vs. national | Employment |
|---|---|---|---|
| Washington | $50K | +12% | 39,760 |
| California | $50K | +11% | 176,850 |
| Massachusetts | $49K | +10% | 49,990 |
| Minnesota | $49K | +9% | 53,340 |
| District of Columbia | $48K | +8% | 7,550 |
| Delaware | $48K | +8% | 7,470 |
| Connecticut | $48K | +7% | 24,490 |
| New York | $48K | +7% | 141,090 |
| New Jersey | $48K | +7% | 59,690 |
| Rhode Island | $48K | +6% | 7,890 |
| Colorado | $48K | +6% | 38,770 |
| Vermont | $48K | +6% | 2,870 |
| Oregon | $47K | +6% | 19,440 |
| New Hampshire | $47K | +6% | 12,750 |
| Maine | $47K | +5% | 7,560 |
| Wisconsin | $47K | +5% | 50,840 |
| Illinois | $46K | +3% | 100,970 |
| Iowa | $46K | +3% | 30,100 |
| Arizona | $46K | +2% | 87,020 |
| Hawaii | $46K | +2% | 8,010 |
| Ohio | $46K | +2% | 85,930 |
| Montana | $45K | +1% | 4,910 |
| Alaska | $45K | +1% | 2,410 |
| North Dakota | $45K | -0% | 5,750 |
| Pennsylvania | $45K | -0% | 94,340 |
| Missouri | $44K | -1% | 50,530 |
| Michigan | $44K | -2% | 71,310 |
| Nebraska | $44K | -2% | 15,340 |
| Idaho | $43K | -4% | 18,770 |
| Indiana | $43K | -4% | 44,630 |
| Utah | $43K | -4% | 44,490 |
| Tennessee | $43K | -4% | 59,730 |
| Maryland | $43K | -4% | 37,740 |
| Virginia | $43K | -5% | 59,850 |
| Wyoming | $42K | -5% | 2,110 |
| South Dakota | $41K | -9% | 6,120 |
| Nevada | $41K | -9% | 32,110 |
| Florida | $40K | -10% | 228,000 |
| Texas | $40K | -10% | 337,170 |
| Kansas | $40K | -10% | 29,200 |
| North Carolina | $40K | -10% | 89,510 |
| Georgia | $40K | -11% | 97,850 |
| New Mexico | $39K | -13% | 16,950 |
| South Carolina | $39K | -13% | 51,000 |
| Kentucky | $39K | -14% | 38,630 |
| Oklahoma | $39K | -14% | 34,460 |
| West Virginia | $38K | -14% | 9,860 |
| Alabama | $38K | -14% | 33,290 |
| Arkansas | $38K | -15% | 20,680 |
| Louisiana | $37K | -17% | 25,780 |
| Mississippi | $36K | -19% | 20,860 |
Showing 1–10 of 51 (all 50 states + DC)
Track customer service representatives salary changes
BLS updates this data quarterly. We'll email you when New York-Newark-Jersey City numbers change.
Related careers in Office & Admin
Frequently asked questions
Can a customer service representatif afford a 2BR apartment alone in New York-Newark-Jersey City?
It’s a stretch — at the median salary of $50K, rent takes 87.8% of take-home pay. A 2-bedroom at the HUD Fair Market Rent runs $2,910/month. The 30% guideline puts the comfortable ceiling at roughly $1,000/month in rent — so roommates or a 1-bedroom would ease the math significantly.
What’s the entry-level salary for customer service representatives in New York-Newark-Jersey City?
The 10th-percentile wage — what new customer service representatives typically earn — is $37K/year. Take-home on that works out to about $2,216/month. At HUD’s $2,910/month FMR, rent would take 131% of that take-home — above the 30% guideline, so a 1-bedroom or shared housing is likely necessary starting out.
Is customer service representatif a high-paying job in New York-Newark-Jersey City?
Local pay is 11% above the national median — $50K here vs. $45K nationally. Keep in mind cost of living here is 13% above the national average, which offsets some of that premium.
How does New York-Newark-Jersey City compare to the national average for customer service representatives?
New York-Newark-Jersey City pays $50K median vs. the U.S. average of $45K — that’s +11%. After adjusting for local cost of living (RPP 112.56), the purchasing-power equivalent is $44K — below the national median.
How much do customer service representatives make in New York-Newark-Jersey City, NY-NJ?
The median is $49,590 a year, that works out to about $24 an hour. But the range is wide: entry-level workers start around $36,930, and experienced customer service representatives can clear $77,290. These are BLS numbers, based on employer-reported data, not self-reported surveys.
Is $50K enough to live in New York-Newark-Jersey City?
On that salary, you'd take home roughly $3,314/month after taxes. A 2-bedroom here rents for about $2,910/month, which eats 87.8% of your paycheck. That's above the 30% rule of thumb, housing will be a stretch at the median salary, though you can manage with roommates or a smaller place.
How far does a customer service representatives salary go in New York-Newark-Jersey City?
New York-Newark-Jersey City has a Regional Price Parity of 112.56 (100 is the national average). Prices are above average here, so your dollar buys less than the same salary would in a cheaper metro. After cost-of-living adjustment, the median customer service representatives salary is worth about $44,057 in national-average purchasing power.
Where do customer service representatives get paid the most?
The table above ranks every state by median pay for this role. Keep in mind that the highest-paying states tend to have the highest costs of living, so the top salary doesn't always mean the most money in your pocket.